Essential Duties And Core competencies Oversees and manages the daily operations of Customer Care Advisors, taking ownership of customer issues/needs in follow through of all aspects. Tracks and maintains key metrics for reporting as well as performance management; Ensures team metrics are consistently met to reduce rework, increase efficiency, and meet patients' needs/qu

Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about products and services to customers Resolve customer complaints and concerns in a timely and effective manner Document cu

Follows the laboratory's procedures for specimen handling and processing, test analyses, reporting, and maintaining records of patient results. Sends specimens to reference laboratories for any testing not performed in house. Processes incoming orders for lab testing including reference laboratory specimens. Assists with special procedures as needed (i.e. bone marrows in

Uses principles and skills in advanced health assessment for differentiating normal and abnormal lab and imaging findings and communicating these results to patients under physician supervision. Synthesizes knowledge of physiology, pathophysiology, culture, and socioeconomics to access, evaluate, and provide therapeutic interventions to patients. Proactively anticipates p

(including but not limited to) Answers all incoming calls; assesses callers' needs and directs to appropriate personnel and p ages clinic personnel as appropriate . Obtains and communicates messages in an accurate and timely manner. Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. Fo

Physician Assistant Assesses, plans, implements and evaluates care for individual patients. Initiates and documents appropriate interventions; evaluates and records patient/family response within practice protocol; prescribes drug therapies per protocol/physician consultation. Assists physicians and performs procedures as needed; conducts patient assessments and provides

The essential duties and responsibilities (including but not limited to) Reviews, processes and audits the medical necessity for each patient chemotherapy treatment and documentation of regimen relative to pathway adherence. Communicates with nursing and medical staff to inform them of any restrictions or special requirements in accordance with particular insurance plans.

The essential duties and responsibilities (including, but not limited to) Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co pays, deductibles, and out of pocket expenses. Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on fi

Supervises the daily business functions of the patient visit from point of entry to accurate adjudication of the patients' accounts. Scope of responsibilities includes appointment scheduling, insurance eligibility processes; charge processing; claim submission and processing; payment processing; collections and accounts receivable management; denial management; reporting

(including but not limited to) Performs phlebotomy and collects appropriate specimens from patients as ordered. Assures pre authorizations and completes appropriate consent (ABN) prior to collection of limited coverage tests. Maintains proper documentation as described by the quality assurance program including accessioning logs, equipment records and checklists. Maintain

(including but not limited to) Scan and attach all internal and external correspondence and electronic medical reports into patient' medical record chart according to filing system. Pulls charts for scheduled appointments in advance according to guidelines. Ensure that all appropriate documentation for the scheduled patient visit is attached to the patient's chart. Prints

(including but not limited to) Answers all incoming calls; assesses callers' needs and directs to appropriate personnel and p ages clinic personnel as appropriate . Obtains and communicates messages in an accurate and timely manner. Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. Fo

(including but not limited to) Performs diagnostic PET imaging procedures to include injection of radio pharmaceutical and/or IV contrast, the administration of oral contrast, protocol setup, patient positioning, reconstruction and filming of images, network image transfers, and archiving of image data. Assists in procedure scheduling and related front office functions to

Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices. Assesses health status by interviewing patient regarding current status and medical history. Assesses patient/family needs and provides teaching and other instructional material . Provides psychosocial support to patients and families. Facilitates

The Essential Duties and Responsibilties include Manages practice governance committees through coordination with the chairs of each committee Manages draft agreements related to physician employment and separation agreements Provides support for special projects to include research, compiling data, and the preparation of summary reports May maintain employee personnel fi